Shipping policy
Definitions:
Client: as identified by invoice, or order processed through the website.
Artist: Written Word Calligraphy and Design, Inc.
Project: Semi-Custom Invitation Orders or Personalized Stationery Orders
Product: Calligraphy Supplies, Wax Seals, Prints, etc.
Upon ordering from Written Word Calligraphy website, clients agree to the following terms:
Semi Custom Invitations Orders placed on the Written Word Calligraphy website:
100% of the invitation fees are due upon ordering on the website. Once paid, within 3-5 business days, the client will receive an email from the artist for content of their invitations. This project is now considered processed, and is at the “Content required” status. The client will need to complete the form, and make the decisions for designs, content, add-on’s before any work can be started on their invitations. The artist will review the completed form and advise of any additional charges or changes that may be required. Once the client and the artist have agreed on the content, the project will now move to the “Design work” status. The artist will provide 1 design proof based on the content and design decisions provided by the client. The artist will provide the design proof to the client. There is one minor revision round included. The minor revision round includes a one-time list of text (not calligraphy) and layout changes, within the limits of the semi-custom design selected. The artist reserves the right to provide limitations for the invitation layout. The client will provide any changes requested in the one minor revision round at one time. The artist will provide a revised design proof for approval. The client agrees that there is an additional fee of $200 per design proof charged to the client for text after the revised design proof has been sent to the client. All other revisions, such as layout, illustrations, redrawing, and/or calligraphy styles, will be quoted and charged depending on the work required. Once the artist has provided 1 design proof, the “Design work” is considered completed. Once the design proofs and included revision rounds have been completed, the client approves the work. This is considered “Approved work”, when the items have not yet been sent to print. Client agrees to pay the Artist an additional fee, to be negotiated separately for changes requested after the project is at the “Approved work” status but have yet to send the project to print. The client agrees to pay Artist for any additional work performed and also agrees to accept Artist’s good faith estimation. Once the project has been sent to print, the project is now in the “Printing work” status. The client agrees to pay the artist additional fees, to be negotiated separately, for changes requested and/or additional printing and shipping expenses. The client also agrees that any additional printing and/or changes would mean additional time before the project is printed and completed. In general, most printing methods on paper will require 3-4 weeks, but additional time would be required for unique materials and printing methods. The client will be advised of this estimate for unique materials and printing methods prior to printing work. Once the project has returned from the printer, the Artist will accomplish any additional assembly work such as calligraphy addressing, ribbon tying, invitation assembly, etc. In general, invitations less than 125 pcs will require 1-2 weeks, but additional time would be required for higher quantities and unique materials and assembly methods. The client will be advised of this estimate prior to printing work. Once the assembly has been accomplished, the project is considered “Finished project”.
For handmade paper invitations, handmade paper may vary in various elements upon manufacturer's discretion and is considered part of the paper's character. Thus, artist cannot guarantee the color, look, texture, and size from the sample the client has purchased.
Cancellation fees are due based on the amount of work completed. The client agrees to accept Artist’s good faith estimation of how much work as been completed. In general, “Design work” comprises of 50% of the invoice, and “Printing work” comprises of 50% of the invoice. The entire order invoice is refundable only when the project is not yet processed, before the “content required” status has taken place. Once the artist has sent the content form to be filled out, 10% of the entire invoice is no longer refundable. Once the artist has received the content form back from the client, 20% of the entire invoice is no longer refundable. Once the artist has begun the design work, whether or not the first design proof has been sent, whether or not there has been any revision rounds, 50% of the entire invoice is no longer refundable. Once the artwork has been approved and the items are sent to print, 100% of the entire invoice is no longer refundable. Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable. Once the project leave the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. The client is responsible for all shipping, custom and duties fees. Shipping charges will be charged once items are shipped. For international clients, the full value of the project would be declared in accordance with the law. The client will need to inform the artist if they want to purchase shipping insurance. By default, this is not included. Due to the handmade nature of our projects, our projects are not eligible for return, exchange or refund. If it is determined that there is an error on the artist side, due to printing, depending on the schedule the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded. If is determined that there is an error on the artist side due to handwritten portions, depending on the schedule, the artist will rewrite the work and pay for shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Again, the client agrees to accept the artist’s good faith estimation on how much will need to be refunded.
Client agrees that the quantity provided at the order is priced accordingly and any additions to the quantity prior to printing will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs. After the project has been sent to print, the client agrees to pay additional shipping, printing and setup costs required for additional units. Client agrees that any reductions to the quantity will require the quote to be revised by the Artist, as the invoice is a combination of design fees and printing fees, and not by cost per unit.
Client agrees that there are costs associated with rushing projects to completion. Client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.
Original art remains the property of the Artist.
The client agrees to indemnify and hold the Artist harmless against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the work at the request of the client for which no copyright permission or privacy release was requested, or for which uses exceed the uses allowed pursuant to a permission or release.
Artist retains the right to reproduce, publish and display the Project in Artist’s portfolios and websites, in galleries, design periodicals and any other media or exhibits, now known or devised in the future, for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship.
Personal Stationery Orders placed on the Written Word Calligraphy website:
100% of the fees are due upon ordering on the website. Within 5-7 business days, the artist will contact the client with a design proof based on the content and design decisions provided by the client. At this point, the project is considered processed, and 50% of the project has been accomplished. This means that if the order is cancelled at this point, only 50% of the fees (minus service fees) can be refunded. The artist reserves the right to provide limitations for the stationery layout. If there are any text, color, or text style changes, the client agrees that there is an additional fee of $75 per design proof. All other revisions or customizations will be quoted and charged depending on the work required. Once the proof has been approved, the project will be sent to print, and at this point, the project is entirely non-refundable. If the client requests additional changes after the project is sent to print, the client agrees to pay the artist additional fees, to be negotiated separately, for changes requested and/or additional printing and shipping expenses. The client also agrees that any additional printing and/or changes would mean additional time before the project is printed and completed. In general, most personalized stationery projects ship within 3-4 weeks, but additional time would be required if there are any additional customizations. The client will be advised of this time estimate.
Cancellation fees are due based on the amount of work completed. The client agrees to accept Artist’s good faith estimation of how much work as been completed. In general, “Design work” comprises of 50% of the invoice, and “Printing work” comprises of 50% of the invoice. The entire order invoice is refundable only when the project is not yet processed, before the client is contacted by the artist with the proof. Once the artist has sent the design proof, 50% plus service fees are non-refundable. Once the artwork has been approved and the items are sent to print, 100% of the project fees are no longer refundable. Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable. Once the project leave the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. The client is responsible for all shipping, custom and duties fees. Shipping charges will be charged once items are shipped. For international clients, the full value of the project would be declared in accordance with the law. The client will need to inform the artist if they want to purchase shipping insurance. By default, this is not included. Due to the handmade nature of our projects, our projects are not eligible for return, exchange or refund. If it is determined that there is an error on the artist side due to printing, depending on the schedule the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded.
Client agrees that the quantity provided at the order is priced accordingly and any additions to the quantity prior to printing will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs. After the project has been sent to print, the client agrees to pay additional shipping, printing and setup costs required for additional units. Client agrees that any reductions to the quantity will require the quote to be revised by the Artist, as the invoice is a combination of design fees and printing fees, and not by cost per unit. Reordering of personal stationery projects is also possible, but will require a separate invoice. This service is available contacting our studio by filling out the contact form.
Client agrees that there are costs associated with rushing projects to completion. Client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.
Products placed on the Written Word Calligraphy website:
Upon ordering products from the website, the items will be shipped within 3-7 business days unless otherwise stated on the top of the website, for studio closures during holidays. Orders can only be cancelled if we have not yet processed your order for shipping. Once the items are shipped, we cannot cancel your order.
Typically, our studio ships out Mondays and Fridays. Once the items leave the studio, the artist is not liable for lost, delayed, or damaged shipments. The estimated delivery times provided in the shipping options are NOT a guarantee. We are not liable and will not provide refunds for shipping and/or on delayed shipments. If you require items by a certain date, please reach out to us at studio@writtenwordcalligraphy.com for other shipping options.
Unused and unopened orders may be returned within 10 days of receipt for a refund. Please email us at studio@writtenwordcalligraphy.com with photos and your Order Number for detailed instructions on where to ship it to. You will have to cover the shipping costs if you are returning the product. Once we receive the returned products, the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable, and a 20% restocking fee. Used, opened, and/or final sale or items with coupon codes cannot be returned.
Please note this only applies to Written Word Calligraphy products, and not to semi-custom or custom wedding invitations. For international shipments without tracking, orders may take 4-12 weeks or longer to arrive. For international shipments with tracking, orders may take 2-8 weeks to arrive. Due to the worldwide shipping delays, there may be some delay for your items to get to you.
For digital products and calligraphy temporary tattoos, these are non-refundable, non-returnable and ineligible for exchange. The calligraphy temporary tattoos are a product of Inkbox. There is a reaction notice printed on the packaging of the product, and products are to be applied at your own risk. Written Word Calligraphy will not be held liable for any reactions to the product. The product performs differently on various skin types.
For orders with ink bottles: due to the nature of the ink, there is possibility of leakage due to pressure changes in shipping. We seal our bottles and package them with bubble wrap bag to avoid spillage across other materials. We will provide replacement free of charge if the bottle is crushed or broken or more than 20% of the ink has spilled. If it is less than 20% spillage, you can ask for a replacement provided the client will be paying for shipping.
We inspect every product that leaves our studio to maintain product quality but we understand that at times there may be instances were the items may be broken or performing in less than ideal condition within 30 days of purchase. If this is the case, please email us at studio@writtenwordcalligraphy.com with an explanation, pictures, and your Order Number so that we can assess the situation and provide replacements if necessary and will cover shipping expenses for replacements. After 30 days, we will assess the situation case by case but you will need to pay for the shipping expenses.
For products with brass/metallic surfaces, it is normal to have some light scratches and discolouration and/or patina on the surface and it will not affect the performance of the product. We manually inspect each product before we package them to ship.
For wax seal handles with white wooden handles, it is normal to have minor imperfections from production that will not affect the performance of the product.
For Advent Calendar orders are FINAL SALE, not eligible for refund, return or exchange. If a product arrives damaged, please email us at studio@writtenwordcalligraphy.com and we will assess what can be replaced. We have very limited inventory for this product, so if the item cannot be replaced, we will issue an appropriate refund commensurate to the value of the product.
For our glue gun orders, we have a voltage of 110-240V for the guns, which makes it usable for most countries in the world. We highly recommend not using an extension cord alongside other big appliances while using the glue gun to avoid electrical issues.
Imperfect Sale products are FINAL SALE, not eligible for refund, return or exchange. They're still great to use but with some cosmetic imperfections that don't affect the end use of the product, which may include some minor scratches, unevenness, mild rough surface, slight discoloration. When you purchase this product, you accept the imperfect condition of this product.
Other terms and conditions:
Original art remains the property of the Artist.
The client agrees to indemnify and hold the Artist harmless against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the work at the request of the client for which no copyright permission or privacy release was requested, or for which uses exceed the uses allowed pursuant to a permission or release.
Artist retains the right to reproduce, publish and display the Project in Artist’s portfolios and websites, in galleries, design periodicals, social media and any other media or exhibits, now known or devised in the future, for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship.